Basic Care
Best for homes with a few cameras or a simple Wi-Fi setup
$19.99 / month
Peace of mind for a small system. We keep an eye on your equipment, keep it up to date, and you have a real person to call when something isn't working.
Response time: next business day
- Remote support
- Call, text or email RNS with problems or questions. We'll log in remotely and fix what we can — included at no extra charge for reasonable everyday help.
- Annual network health check
- Once a year we review your internet connection, router, Wi-Fi coverage and connected devices, and let you know what we find.
- Firmware & update review
- We check your router, access points, cameras and recorder for important updates and security patches.
- Equipment health review
- We look for warning signs like failing hard drives, offline cameras and overheating gear before they turn into bigger problems.
- Service reminders
- We'll remind you when something needs attention — like a full recorder drive or an aging device.
- RNS support line
- One number for all your technology questions: (330) 390-4023.
Choose Basic
MOST POPULAR
Complete Care
Best for farms, barns and homes with cameras and Wi-Fi in outbuildings
$39.99 / month
Our most popular plan. Everything in Basic, plus hands-on attention to your cameras and Wi-Fi so the whole property keeps performing — not just staying online.
Response time: same business day
Everything in Basic, plus:
- Camera & NVR health check
- We confirm every camera is online, recording, in focus and aimed right, and that your recorder is saving footage the way it should.
- Wi-Fi optimization
- We tune channels, signal and coverage to cut down dead spots and slowdowns — including Wi-Fi out to barns, shops and outbuildings.
- Priority scheduling
- When you need an on-site visit, you move ahead of non-plan customers on our schedule.
- 10% off labor
- Save 10% on on-site service calls, repairs and add-on installation labor.
- Performance reports
- A simple summary of how your network and cameras are doing, so you know what's working and what needs attention.
- Proactive recommendations
- We'll tell you before something becomes a problem — like when a device is due for replacement or a camera would cover an area better.
Choose Complete
Priority Care
Best for businesses and properties that can't afford downtime
$69.99 / month
Our highest level of service. Everything in Complete, plus quarterly reviews, the fastest response, the biggest labor discount and a yearly on-site visit.
Response time: within 4 hours during business hours
Everything in Complete, plus:
- Quarterly system review
- Four times a year we review your entire system — network, Wi-Fi, cameras and recorder — instead of once.
- Priority remote troubleshooting
- Your issues go to the front of the line, and we start working on them first.
- 15% off labor
- Save 15% on on-site service calls, repairs and add-on installation labor.
- Annual preventive visit*
- Once a year we come out in person for up to 1 hour to clean, inspect, test and tune your equipment.
- Advanced reporting
- More detailed reports on uptime, coverage, storage and equipment condition.
- VIP scheduling
- First available on-site appointment, ahead of all other customers.
Choose Priority
*Annual on-site preventive maintenance visit up to 1 hour. Plans require a 30-day minimum, then may be canceled anytime. Service terms and coverage apply. Response times are for business hours (Mon–Fri, 9am–5pm).
